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Refund and Cancellation Policy

Effective date: 31 August 2026

This Policy applies to paid credit packages and digital services purchased through solidframe.io. It supplements the Terms of Service and Public Offer and does not limit mandatory consumer rights.

1. Responsible seller

AG PLUS LLC is the contractual seller and merchant of record for all paid purchases through solidframe.io. AG PLUS receives payment and decides and processes end-customer refunds.

AG PLUS LLC: TIN 312696228; state registration number 3080788; D-U-N-S 933906683; Republic of Uzbekistan, Tashkent city, Yunusabad district, Katta Xasanboy MFY, Xasanboy Street, 8th Lane, house 3-B; info@4teen.me; +998 95 792 02 87.

Solidframe Technologies OÜ provides and technically operates SolidFrame Studio. It assists AG PLUS with investigations of platform failures but is not the merchant of record.

2. Credit delivery

Credits are normally allocated to the customer account immediately after successful payment and verification. The applicable package, credit amount, total price, currency and taxes are displayed before purchase. Credits are normally valid for 12 months after allocation unless checkout states a longer period.

3. Refund within 14 days for unused credits

You may request a refund within 14 calendar days after purchase if all credits from that purchase remain unused. If credits have been consumed, digital performance has begun at your request and the purchase is normally no longer eligible for a voluntary unused-credit refund, except where mandatory law or Section 4 applies.

For EU/EEA consumers, the separate Consumer Withdrawal Notice applies. Checkout may request express consent to immediate performance and acknowledgement of the loss of the withdrawal right once digital performance begins, to the extent permitted by law.

4. Technical and payment failures

AG PLUS will provide an appropriate remedy for:

  • a duplicate charge;
  • payment captured but purchased credits not delivered;
  • an incorrect number of credits allocated;
  • credits incorrectly deducted because of a verified technical failure attributable to the Service or its provider;
  • an operation charged despite not completing successfully; or
  • another failure for which mandatory law requires a refund, price reduction, repeat performance or other remedy.

Depending on the circumstances, the remedy may be restoration or replacement of credits, repeat performance, a proportionate price reduction, or a refund. We will not substitute credits for a refund where mandatory law requires money back or where you reasonably reject the substitute.

5. Circumstances normally not eligible for a voluntary refund

Unless mandatory law requires otherwise, refunds are not normally given solely because:

  • a successfully completed output did not match a subjective creative preference;
  • you accidentally initiated an operation that completed as requested;
  • a prompt or upload was rejected under disclosed safety or third-party rules;
  • you did not use credits before their clearly disclosed expiry date;
  • your device, internet connection or unsupported software caused the issue; or
  • an account was proportionately suspended for a material violation of the Terms or Acceptable Use Policy.

This section does not exclude remedies for a service that was not supplied, was defective or did not conform to the contract.

6. How to request a refund

Email info@4teen.me and include:

  • the account email address;
  • order, invoice or transaction reference;
  • purchase date, amount and currency;
  • the package or affected operation;
  • the reason for the request; and
  • relevant screenshots or error details, if available.

Do not send complete card numbers, card security codes, passwords or authentication codes. AG PLUS may request reasonable information to locate the transaction, verify account ownership, investigate usage and prevent fraud. Solidframe may provide technical records needed for the investigation.

7. Review and timing

AG PLUS normally reviews a complete request within 10 business days. Complex fraud, provider or technical investigations may take longer; if so, we will provide a status update.

An approved refund will be returned to the original payment method wherever reasonably possible. After AG PLUS instructs the refund through its banking and acquiring partner, “Kapitalbank” JSCB, Kapitalbank, any separate checkout participant and your issuing bank normally require a further 5–10 business days, and occasionally longer, to post it.

The refunded amount may exclude credits lawfully consumed and non-refundable third-party charges only where permitted by law and disclosed before purchase. Refunded credits will be removed from the account.

8. Cancellation and account closure

Current packages are one-time purchases and do not renew automatically unless checkout expressly offers and you separately accept a recurring plan. You may stop using the Service or request account closure at any time, but closure alone does not create a refund right.

If a recurring plan is introduced, its renewal interval, price and cancellation method will be shown before purchase. Cancellation will stop future renewals and will not retroactively refund the current period unless required by the applicable plan terms or law.

9. Chargebacks

Please contact AG PLUS before initiating a chargeback so the issue can be investigated. This request does not restrict any lawful right to contact your bank. Fraudulent or abusive chargebacks may lead to proportionate account restrictions, without affecting legitimate statutory rights.

10. Changes and contact

The current version and effective date will be published on solidframe.io. Material changes will apply prospectively.

Refund and billing contact: info@4teen.me. Technical evidence may be requested through info@solidframe.io.

This Policy is issued in English. A Russian translation may be provided for convenience. If the translations differ, the English version prevails, subject to mandatory law.